Shipping policy

SHIPPING POLICY

Processing Time
The Purple Peacock specializes in made-to-order items. Please allow the processing time stated on the individual product listing before your order is ready to ship. Processing time begins after your order is successfully placed and payment is received.

Processing time does not include shipping/transit time.

Shipping & Delivery
Shipping rates and available shipping methods are calculated and displayed at checkout. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Delivery dates provided by shipping carriers are estimates and are not guaranteed. The Purple Peacock is not responsible for carrier delays, weather delays, or other circumstances outside of our control after a package has been transferred to the carrier.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order. Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

Lost or Damaged Packages
If tracking shows an unusual delay, your package arrives damaged, or you experience another shipping issue, please contact us at sales@shoptpp.com with your order number so we can assist you with the appropriate next steps.

Local Pickup
Local pickup is available for eligible orders. Because items are made to order, placing an order does not mean it is immediately available for pickup.

Please do not arrive for pickup until you have received your Ready for Pickup email notification. Pickup instructions and available pickup times will be provided with your order information.

Questions regarding your order or shipping can be sent to sales@shoptpp.com.