Refund policy

At The Purple Peacock, each item is created with care. Because our products are made to order and many include personalized or customized details, all sales are final once production has begun.

Cancellations
Cancellation requests must be submitted within 24 hours of purchase. After this period, materials may have been ordered and/or production may have begun, and the order cannot be canceled or refunded.

Personalized & Custom Items
Customers are responsible for reviewing all names, initials, spelling, colors, sizes, and other customization selections before submitting an order. The Purple Peacock is not responsible for errors entered or selections made by the customer.

Sizing & Color
Please review available sizing information before ordering. We cannot accept returns or exchanges due to incorrect size selection. Colors may vary slightly due to screen settings, garment dye lots, fabric availability, or material variations.

Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or we made an error while completing your order, please contact us at sales@shoptpp.com within 3 days of delivery or pickup. Include your order number and clear photos of the issue. We will review the request and, when appropriate, provide a replacement, correction, or other resolution at no additional cost.

Shipping
Shipping charges are non-refundable. The Purple Peacock is not responsible for delays caused by the shipping carrier after an order has been transferred to the carrier.

Local Pickup
Made-to-order items are not available for immediate pickup. Customers must wait until they receive a Ready for Pickup notification before arriving at the designated pickup location.

By placing an order with The Purple Peacock, you acknowledge and agree to this Return & Refund Policy.